In bound call center services of Thuriam provides the customers with considerable time savings, and appropriate, cost effective solution for their inbound call center requirements. Our team is highly consistent, delivers a world-class quality service and guarantees the rapid delivery system.

Our Inbound call center services include services like Overflow call management, Order taking, Custom call routing, Customer profiling, Email management, Appointment scheduling, Mail order processing, Data base integration, Data mining, List management, Product support, Message taking, Conference, Help desk, etc.

Thuriam provides distinctive model Outsourcing and Call center services. We combine capability and our knowledge in call center services to offer you a right solution by taking into full consideration the proposition, industry, timing and target market. We engage in the process of planning and setting up the project to give you full benefit of the Call center industry.

Over All Process

•  At the beginning of a project, our project manager meets the client and understands the business needs. Then he prepares a script of the project with the product knowledge got from the client.

•  After client's approval script is passed to the customer support agents.

•  After deciding the script the product is tested in house.

•  Then the suggestions and FAQs are passed on to the agents for providing effective customer support.

•  First mock calls are given to agents and after satisfactory they are given live calls.

•  Quality department performs call monitoring by checking the calls being made.

•  Team leaders further monitor these calls by sitting along with agents.

•  Team leaders also perform remote call barging without knowledge of agents.

•  By these checks the capability of the agents can be determined and necessary training can be given to them and can restructure the sales strategy if needed.

Customer Support process

•  This Process starts with a customer who desires to contact a customer service representative for some purpose

•  Customer is connected with our center

•  Call is directed to an Automatic Call Distributor

•  Automatic Call Distributor routes the call to a skilled agent depending on the customer's account

•  Agent then finds out the particular information from the database

•  Agent then answers the customer on the phone

•  Then the agent saves the information of the customer on the specified database

•  Finally the information collected is sent to the respective clients through secured e-mail.

Know About:

•  How to Outsource

•  Call center services